Privacy Policy

Maroondah Air Services Pty Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information Collection

We collect personal information that you provide directly to us, such as when you:

Request a service or quote.
Contact us via phone, email, or online forms.
Use our services for heating, cooling, and air conditioning installations or maintenance.

The types of personal information we may collect include your name, contact details (email, phone number), and service address. We may also collect non-identifiable information about your interactions with our website through cookies and analytics tools.

2. Use of Information

We use the collected information to:

Provide, operate, and improve our services.
Process service bookings, respond to inquiries, and issue invoices.
Communicate service updates, promotional offers, or other information you may find valuable.
Comply with legal obligations.

3. Disclosure of Information

We may share your personal information:

With third-party providers who assist us in delivering our services, such as payment processors and maintenance contractors.
To comply with legal obligations, protect our rights, or prevent fraud.
In the event of a business transfer, where information may be shared as part of the transaction.

4. Data Security

We take data security seriously and implement appropriate security measures to protect your information. However, no online data transmission can be guaranteed as completely secure. By using our website, you acknowledge the inherent security risks of online data.

5. Your Rights

You may access, update, or request the deletion of your personal information by contacting us directly. We aim to respond to such requests promptly, except where required otherwise by law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze site usage. You can adjust your browser settings to decline cookies, although some site features may not function optimally.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, and significant changes will be communicated directly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:Maroondah Air Services Pty Ltd
Phone: 03 9738 2000
Email: service@maroondahair.com.au

Google Rating

4.5

Based on 288 reviews

Maroondah Heating & Cooling

4.5

review us on See all reviews

Francie Tung Yuen

1734407068

This is our second time experiencing the excellent and professional services from Maroondah Heating and Cooling for our ducted heaters. They are prompt, reliable and courteous, explaining the problems patiently to us, as we are not familiar with the problems that can occur with ducted heating. They also show appreciation for our loyalty, which we find rare these days with most organisations, and so we treasure Maroondah. Their customer service team member Brooke was exceptional! We highly recommend 👍

Rob Clare

1732510189

We want to thank you for the work Connor and his team have done at our house over the last few days. We particularly admired their work ethic, the way they cleaned up, their standard of work, their happy dispositions and their thoughtfulness. They were a great team of young professionals and we appreciate the way they went above and beyond.We would appreciate it if you could pass on this feedback.

Zoe P

1731471685

Maroondah Air provide a prompt, friendly service! From the initial quote, installation & follow up they were professional. Highly reccomend this company to everyone.

MissMeliss K

1731137193

Great business to deal with, unit seems to run really well

Ashley Workman

1731119101

Connor and Danny did a great job replacing our evap ducts and vents. Loved their care and attention to the job, thanks fellas. Highly recommend.

Alfred Sehler

1731084080

Maroondah Air have done several electrical jobs for us. In every case it was performed in an excellent manner. Highly recommended company.

Rob Sprague

1728256615

Our heater stopped working with numerous error codes.I called Maroondah Air Group and within a week, its was assessed and replaced.Stu and his team are amazing, the job was planned and executed by a group of professional tradesman that made the process easy and hassle free.A 5 star review doesn’t even show how impressed I was.

Adam Green

1724836938

Maroondah Air Group were very accommodating when I needed to change the scheduled time for my service. The technician that game to service my air con unit was incredibly friendly, helpful, and very professional. Communication was articulated well and polite. Would highly recommend. I will certainly be a return customer.

jensum84

1724649337

I contacted maroondah air on Thursday due to a fault with our Bonaire ducted heating, they were very prompt and had a technician sent out to us on Monday. Our technician was Luke, and he was fantastic! Very friendly, and knowledgeable. He fully explained to me the issues with our outdoor unit and also helped me set up our control panel inside. He was very informative and guided me on the next steps I needed to take to get our problems fixed which made it so much easier for me. I Highly recommend Luke and maroondah air!

Pauline Meyer

1723782613

I have had a great experience with the team at Maroondah heating and cooling my new heater and insulation

Andrew Tallentyre

1723196609

The whole process was excellent.The initial no cost quote was extremely detailed. Installation only took 1 day. We had 4 technicians completing the installation. They were all great.Every thing was installed as per quote.All processes were well above expectations

Jim Palmer

1721603062

Lizzie Read

1721464752

Such a great company to deal with, staff always super friendly and helpful. Liam the technician took time to ask about any concerns we had, showed up on time and was very thorough with the service. Very happy thank you

Donna Newman

1721386712

Customer service & workmanship provided by Maroondah Air Group was outstanding. From initial contact to final completion, they delivered a seamless and professional service that exceeded our expectations.

S Anderson

1721346455

Very pleased with the recent installation of my split-system AC. Professional quote, install and communication.

Peter Arnold

1721192980

Speedy service, they came on time reviewed my electrical fault very quickly fixed it and prevented it happening again, very professional, highly recommended, and were very fair. Poppa

David Macfarlane (DMAC)

1720753958

I am between a 3 and 4 on this one. Positives are, great choice of systems to suit every budget. Marlon was my installer and he is amazing, friendly and very professional. I would suggest asking for him. Wade was also very good. My install was big, basically dropped a new Braemer ducted 5 star unit through my roof which meant removing tiles etc. Marlon did a great job, no damage, no issues.The only negative is the customer service within their office. I would be told that someone would attend my house then no one shows. Then I would call and SMS Jordan and get zero response for days. I had to escalate to Dean the owner. Also when you call reception and ask to speak to Stuart who called you, you get told that he or someone will call you back but they don't which leads to another call back and hence the frustration. Improvement in customer service is needed within the office. Outside of that Gerard the sales person was very friendly and professional, the installers were awesome, they definitely know what they are doing.

Carole Rose

1720501208

I had a new heater installed today by Maroondah Air Group. Ben and Chris did the best job. Knew what they were doing and did it in a very professional way. I would highly recommend them to everyone. Thank you.

Tedd Fuell

1719308788

Prompt, friendly and efficient service and an excellent recommendation for a heating and cooling system. Would highly recommend for both installation and servicing requirements

Kenneth Pilling

1718693738

Called into get some ducting vent clips. Very helpful and friendly.

Malcolm Miles

1718106015

A professional job, on time, reasonable price, what more could you want. Thanks Taylah.

Richard Courtney

1717728838

Got new ducted heating installed. Great bunch of guys who got the job done perfectly. From the installers to the electrician I couldn't recommend them highly enough. And most importantly the cats happy. Priorities.

Travis Vieth

1717403978

Leigh Johansen

1716517624

Maroondah Air Group were excellent for us with their quoting process, installation and follow up. The tradesman, Will, who did the install was outstanding and questions I had after the install were responded to quickly and effectively.

Ian Fletcher

1715338014

Friendly and efficient, highly recommended, such a great work ethic

Akram Mansour

1713941730

We had an issue with our ducted heating's chip. Liam came out to see it, diagnosed the issue with ease and was back again at our place within a fortnight to put the new chip in once it was back in stock. Big thanks to Liam for picking up the parts late afternoon the day before ANZAC and staying back to fix the heater. I know that probably means he did some overtime, but thanks to him the heating is back & we didn't have to schedule another appointment - thank you very much!

Eddy Wisniewski

1712406726

The installation of a cooling unit was done effortlessly and professionally. Very happy with the customer service.

Emmanuel Jossy

1712374924

Chris Muir

1711592466

James did a fantastic job arranging a competitive quote plus prompt installation around my families schedule, plus organised Bonaire to troubleshoot the wifi adapter, I will be arranging future maintenance with Maroondah Air Group

susan thomas

1710462870

Taylah came out to service our evaporative cooling and gas heating and hot water. Did a great job and was really pleasant to deal with. Would recommend.

He Raymond

1709868696

Great service,quick response and friendly staff. Highly recommend it.

Geoffrey

1708899678

Punchual, good installation well done

Eva Borkowski

1707996911

Orthokids P/L

1707968336

Maroondah Air provided a very professional service; quoting, installing and follow up for our new commercial system. We would have no hesitation in recommending them.

brigitte ludwig

1707785313

We had maroodah air here today. Installed new air con and fixed lighting problems. Ian and Dom were very professional and done a great job. Very polite and caring pair. Highly recommend them. Thanks you. Love new air con.

Rafaella Varzone

1706851117

I recently had a fantastic experience with Maroondah Air Group and wanted to share the love. Scheduling was a breeze, and the electrician was prompt and professional.Their expertise and attention to detail were outstanding. Not only did they fix the initial issues, but they also identified potential problems for future prevention. Their friendly approach and willingness to answer questions made the entire process smooth.Fair and transparent pricing sealed the deal for me. Maroondah Air Group has become my go-to for electrical needs. Highly recommend them for their stellar service!

Brooke

1706058938

We recently had a multihead split system installed and couldn’t be happier with the whole process! Dave attended to quote and managed to fit us in for the installation within a week! Brendan did a fantastic job at the installation and was very neat! Very happy customers!

Helen Sinden

1705667287

Although heating and cooling may be their main function their electrical services are so much more. We recently purchased a spa that required it to be hard wired by an electrician. Straight after their Christmas break, the quote and job were completed within 10 working days! Jason and Jack were amazing, so hard working, polite and considerate. Highly recommend for good old fashion value for money.

R&N Pye

1705615268

So impressed with these guys. They replaced our ducted heating unit for us, and every person we dealt with, either on site or in the office, was superbly courteous and professional.Workmanship was faultless, and they left the job neat & clean. They dealt promptly and without issue with a couple of items damaged by suppliers/couriers, and seem to have a very well coordinated and organized team. We highly recommend Maroondah Air 100%.

Sue Chugg

1705034691

Jenny Duncan

1702863553

The staff have been so courteous, friendly & accommodating with both the repair quoting then quoting for a new installation which was done without any fuss. The installers were fabulous and kept me informed of what was happening and even cleaned up after they had finished. Completed in good time too. Have used this company for many years and will continue to do so.